CAREER

At FICUS, each day is a new day with new milestones to be set and achieved. The commitment and passion among people here is simply infectious. We are constantly looking for people who can add value, take value-adding business decisions, develop people, and have the potential to lead by example.


APPLY

If you want to be a part of the FICUS world in its exciting and high-paced yet challenging journey, mail your resume at hr@ficustelecom.in and we shall revert to you.

Our culture is best defined by what our employees say about us. Words like value-driven, caring, trendsetting, professionalism, collaboration etc are often the words used to describe us. This is an organization where work is challenging, standards uncompromising and pace of change, astounding. Working in a young organization has its advantages! Learning opportunities are immense, individual focus always exists, grooming is just right, ideas are always heard and development is a priority! Imagine a huge canvas for you to paint on! Such are the opportunities available at FICUS. You constantly have your thoughts and ideas shaped with a commitment to your personal development.

At FICUS you can work with comfort level.

Marketing

  • Assistant Manager – Sales

    Job Descripton:

    To ensure Achievement of budgeted Gross Adds, ARPU & Revenue targets as per AOP.
    Major Activities:
    • To acquire High ARPU subscriber base by maintaining higher level of Customer Satisfaction.
    • To manage the team of Sales Executives for daily business operations and their growth planning
    • To penetrate business opportunities from existing N/w areas
    • To ensure adequate brand visibility across assigned territory
    • Recruitment & retention of Sales Team, Identifying channel partners and driving channel sales teams for retail sales/Enterprise sales.
    • Process & document compliance while performing business operations
    • To demonstrate ability for next level & content of leadership
    • To plan and rollout network in coordination with network team as per business requirements in the potential Areas.
    • Ensuring better CSAT on sales .Reports to (Title): Branch Manager –Straight Line & Dotted Line to Zonal Business Manager
    Staff Controlled: 20+ off roll staff plus two Team Leaders and SME Sales Executives

    Technical Skills:

    Should have basic knowledge of MS-Office, internet & must possess understanding about broadband/ telecom business.

    Functional Skills:

    Should have fair knowledge about Database management, Sales calls, Prospecting, Conversion process, DSR & regular review of performance.


  • Sales Executive

    Department: Fiber Connect Broadband Sales
    Location: Chennai
    Reporting to - Position : Team Leader - Sales
    Position Type (On Rolls/ Off Rolls/ Temporary): On Rolls/off Rolls
    No of Reportees (Team Manager/ Individual Contributor): None
    Job Grade & Band: Executive

    Job Descripton:

    Job Purpose (Essential intent of the Job)

    Responsible for giving the Demos and selling our Fiber Connect Broadband connections.

    Critical Responsibilities (Detail Key areas and actions/ activities)
    • Keeping track on customer moving in to the project
    • Make sure proper Demo of our services
    • Proper Documentation for customer acquisition in assigned Project
    • Make the sales number achieved month by month
    • Coordinating with Installation team for customer connectivity on time
    • Payment collection
    • Proper reporting

    KPI’s –Deliverables of this role (specify KPI’s)

    • Reports on time
    • Demo our service to Customers
    • Service Delivery coordination
    Customer satisfaction on our services.

    Education

    Any Graduate


  • Team Leader - Sales Team

    Position Description Summary
    Location: Head Office
    Department: Fiber Connect Broadband

    Position Overview

    Accountability:

    Responsible to achieving sales target for Fiber Connect Broadband Sales by coordinating with respective Sales Team. Major Deliverables:
    1. Need to maintain basic hygiene and required Sales Tool kits every day.
    2. Responsible for attending and following all the prospects received on daily basis through SMS and allotting the same within the time as per the requirement of the customer.
    3. Need to update the prospect status on daily basis to the Sales coordinator.
    4. Need to check the feasibility (Primary and Back up) of the prospect before visiting the customer.
    5. Need to visit customers as per prospect TAT
    6. Share the DSR with the HOD with all details of prospect & cold calls on daily basis.
    7. Need to Review the DSR of the team members regularly for increasing sales.
    8. Responsible for getting entire CAF filled in by customer, with necessary documents and submit the same to respective coordinator.
    9. Work closely with the Home Sales BSI & Executive to build Broadband business.
    10. Responsible for achieving Branch Sales & ARPU as per targets
    11. Responsible for maintaining 100% adherence to the regulatory compliances.
    12. Responsible for educating the customers on Sales and regulatory process at time of sale.
    13. Responsible for spending time with the team member and educating them on processes and Company Policies.
    14. Responsible for Training entire Branch Sales team on EB sales process and policies.
    15. Responsible for updating the customer about the time delay or the commissioning status.
    16. Responsible for getting cheque bounce payment related to Sales.
    17. 100% adhere to company processes and policies
    18. Need to maintain rapport with existing customers to generate references.
    19. Need to maintain details of market and competitors.
    20. Need to have clear geographical and potential details of the allotted area.
    21. Responsible for educating and training the concerned team regarding Dept vision, Processes and policies.
    Supervises: Broadband Business Sales Executives
    Reports to: Manager Retail Sales
    Person Overview / Qualification & Experience Qualification: Graduate in any discipline with
    Overall Experience: 4+ years Age: 25+ years
    Essential Attributes (Experience / Exposure characteristics):
    Minimum of 4-5 years of experience as Sales Team Leader / Business Development office in Telecom/ISP/FMCG industry
    Should have on experience in Broadband / Telecom.
    Should need a minimum team members of 5 -10 people while joining.
    Should have good communication , convincing and presentation skills
    Should have handled a sales team of at least 8-10 people
    Aptitude (Personal traits / Preferences): Awareness of market trends and contemporary products in the ISP sector
    Functional Competencies: Excellent communication skills, Product Awareness Aware of market segment and customer base
    Behavioral Competencies: Customer Focus (Leads and Improve business), Drive for results (Creates high performance work system), Interpersonal effectiveness (engages and influences others), withstands pressure (Handles demands of innovation and change)


  • Telecalling Executive

    Department: Fiber Connect Broadband Sales
    Location: Chennai
    Reporting to - Position : Telecalling Executive
    Position Type (On Rolls/ Off Rolls/ Temporary): On Rolls/off Rolls
    No of Reportees (Team Manager/ Individual Contributor): None
    Job Grade & Band: Executive

    Job Descripton:

    Job Purpose (Essential intent of the Job)

    Responsible for giving the selling our Fiber Connect Broadband connections.

    Critical Responsibilities (Detail Key areas and actions/ activities)
    • Keeping track on customer moving in to the project
    • Proper Documentation for customer acquisition in assigned Project
    • Make the sales number achieved month by month
    • Coordinating with Installation team for customer connectivity on time
    • Payment collection
    • Proper reporting

    KPI’s –Deliverables of this role (specify KPI’s)

    • Reports on time
    • Explain our service to Customers
    • Service Delivery coordination
    Customer satisfaction on our services.

    Education

    Any Graduate


Technical

  • Asst Manager - NOC

    Department: NOC
    Location: Chennai
     Reporting To : Manager – NOC
    Position Type (On Rolls/ Off Rolls/ Temporary): On-Rolls
    No of Reportees (Team Manager/ Individual Contributor): Team Manager
    Job Grade & Band: Asst Manager

    Job Descripton:

    Job Purpose (Essential intent of the Job)

    Managing Network operation centre & providing required training

    Critical Responsibilities (Detail Key areas and actions/ activities)
    1. Managing the Routers & Switches
    2. Managing Broad Band billing servers / Mail / DNS / Ftp
    3. Managing servers supporting the Broad Band service and will be responsible to provide committed uptime taking timely backup.
    4. Generating required reports
    5. Understanding and commission new systems as and when required
    6. Planning and executing the network expansion

    KPI’s –Deliverables of this role (specify KPI’s)

    Same as above

    Education

    BE in Electronic engineering


  • Tech Support Engineer

    Department: Broadband Business
    Location: Chennai
    Reporting to - Position : Executive
    Position Type (On Rolls/ Off Rolls/ Temporary): OffRolls/Onrolls
    No of Reportees (Team Manager/ Individual Contributor): Technical Support Team Leader
    Job Grade & Band: Executive

    Job Descripton:

    Job Purpose (Essential intent of the Job)

    Responsible for Installation our Broad Band services for Fiber Connect customers.

    Critical Responsibilities (Detail Key areas and actions/ activities)
    • Keeping track on Installation at customer place
    • Make sure proper Demo of our services
    • Proper Documentation of Installation
    • Make sure daily installation number achieved
    • Coordinating with sales & CS team for customer connectivity on time
    • Proper reporting

    KPI’s –Deliverables of this role (specify KPI’s)

    • Broadband Customer : Service Installation and Delivery
    • Reports on time
    • Demo our service to Customers
    • Service Delivery and Customer satisfaction on our services.

    Education

    Diploma / ITI  


  • Electrician

    Job Descripton:

    Education : Diploma / ITI/10th/+2.
    Role and Responsibility
    1. Responsible for fault finding & rectification of field complaints.
    2. Maintenance of last mile connectivity.
    3. Installation of the service.
    4. Customer premises up gradation.
    Pre Requisites
    1. 1-2 years of experience in Electrician/DTH/wiring(BB,telephone,electrical)
    2. Should have a two wheeler.
    3. Should be willing to work in flexible timings.
    4. Should have a flair for customer service.


  • Splicer

    Job Descripton:

    Education : Diploma / ITI/10th/+2.
    Role and Responsibility
    1. Responsible for fault finding & rectification of field complaints in Optic Fiber Cable.
    2. Maintenance of fiber cable last mile connectivity.
    3. Installation of the service/OFC.
    4. Customer premises up gradation.
    5. Updating system.
    Pre Requisites
    1. 1-2 years of experience in DTH/wiring/Splicing (BroadBand,Telephone,Electrical)
    2. Should have a two wheeler.
    3. Should be willing to work in flexible timings.
    4. Should have a flair for customer service.


  • Helper

    Job Descripton:

    Education : Any qualification.
    Role and Responsibility
    1. Maintenance of last mile connectivity.
    2. Installation of the service.
    3. Customer premises up gradation.
    Pre Requisites
    1. Freshers
    2. Should be willing to work in flexible timings.
    3. Should have a flair for customer service.